Shipping, customs & pre-orders
Shipping methods
- Express shipping3–7 business days
- Air freight7–14 business days
- Standard shipping14–28 business days
- Sea freight35–70 days
- Local delivery (Kinshasa)1–3 days
Costs are based on destination, actual or volumetric weight (L×W×H/5000) and the method you choose. When no automatic rate exists for your destination or an oversized part, we send you a manual quotation before you pay.
Customs duties & import taxes
- Product prices and shipping costs do not include customs duties, VAT or import taxes in your country.
- The recipient is the importer of record and pays these charges on arrival, according to local rules.
- We provide an accurate commercial invoice and cannot under-declare the value of goods.
- Refused or uncleared parcels may incur return or storage charges payable by the customer.
Delivery responsibilities
Please check your address and phone number — carriers contact you for delivery. Inspect parcels on arrival and report any damage within 48 hours with photos.
Pre-order terms
- International: you pay 100% of the confirmed part price and shipping charges before we purchase the part from our supplier.
- DR Congo: a 50% deposit is required to order an unavailable part; the remaining 50% is paid when the part arrives.
- The estimated delivery time is shown on each product and confirmed before payment. Supplier and customs delays can vary.